Opening Hours :
Monday: 6:00 AM – 10:00 PM
Tuesday: 6:00 AM – 10:00 PM
Wednesday: 6:00 AM – 10:00 PM
Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 10:00 PM
Saturday: 7:00 AM – 9:00 PM
Sunday: 8:00 AM – 8:00 PM
Comments: Mark Frain (18/11/2017 10:33)
This was far from a pleasant experience. We had gone to get the Dyson Animal vaccuum cleaner as advertised in the flyer delivered to our house. We got there and first we were told the wrong aisle number for the vaccum. That was the first problem. Got to the right aisle only to discover that there was not the item we had gone for. We asked another associate to look into this and he said it was a non stock item, meaning they had none in the place. He went on to state that the flyer was printed in Toronto where they may have had the item in stock. This is completely unacceptable. We asked to speak to a manger--equally as useless, . We asked to apply the same discount to a machine they had , to which we were denied. We went home and purchased the same machine at London Drugs . Will never even step foot into Lowes again.
Gerald Boucher (11/11/2017 08:37)
I really enjoyed shopping here The staff were friendly and eager to help me without that deer in the headlights look then run away They even had a sense of humor which I find in very few places now days Great staff is hard to find because they ALL work here
Lindsey Wagner (08/11/2017 03:01)
Went in originally shopping for Kitchen Cabinets, waited for assistance for over 45 minutes to “make appointment” when no one else was there! So after asking a couple quick questions and looking around I decided it was not worth my time as the sales associate was not very knowledgeable or helpful. Went a couple moths later to check out exterior doors and experienced the same poor customer service so I told my husband we should just go to Rona as they were most helpful and have a good selection! Went to Home Depot and ordered all my kitchen cabinets on sale! I would not recommend this store or any of the staff especially if you need to order anything in!
Bree Bildfell (04/11/2017 03:24)
AVOID this store at all costs. If I could give negative stars, I would. Zero communication skills, zero customer service, terrible management/staff alike. No one has a clue what is going on. I special ordered a door, should have arrived in 2 weeks. 3.5 weeks later, it arrived damaged, they reordered it. At 5 weeks (total) it came in. They ordered the wrong door! Told us it was our fault until we proved the photo of the door we actually ordered was on our receipt, then they backtracked. It is now 9 weeks and counting and we can not get a hold of anyone who has a slight idea of what is happening to save our life. Susan is never there/busy/won't return phone calls. She has "lost" our number several times and I have spent hours trying to get a hold of her. Larry, store manager, refuses to compensate us anything for this huge ordeal due to "we dont make money off of special orders". That isn't my problem, LARRY.
LOWES, PLEASE GIVE THIS STORE LOCATION CUSTOMER SERVICE TIPS ASAP.
jeff burrows (16/10/2017 22:14)
Do not go here unless you know exactly what you need and don't require assistance! Definetly do not order anything from here! They are so unorganized and have zero customer service skills. Its unbelievable. Management is just as bad.
N Nguyen (01/06/2017 10:32)
Decent box store oddly. Some stuff there you can't get at the others. The buttons for assistance is a nice touch
Erick Goertzen (07/05/2017 22:03)
Quality of lumber selection always appears to be poor. Lots of warped, cracked or chipped lumber that more often than not is stacked in a jumble from people picking through. Pricing is upwards of 10% higher than Home Depot or Co-op Lumber.
Staffing standards appear to be low. Product knowledge, willingness to assist and ability to concisely communicate with customers is greatly lacking.
Nicolette Havlicek (02/05/2017 02:27)
Worst customer service possible. Whether it was for deck supplies, fence supplies, interior or exterior renovation supplies we've had the absolute worst customer service every time. The wood is horrible quality and we ended up having to exchange a large amount of product. Went in for a price match and the girl at customer service wouldn't call a manager to speak with me regarding the price match. When I said that I would then go to Rona for better service and cheaper prices, she responded with 'K bye'. We will use the rest of our 'gift card' (not much of a gift when you don't want to shop there for obvious reasons!) and will not return to nor will we ever recommend Lowes to anyone.
Todd VonMatterhorn (23/04/2017 02:38)
Terrible Online Experience, Terrible in store experience. Wanted to buy a shed, online says all these deals and sales. None we actually available except the one that cost $3000 more. I thought the bait and switch idea was illegal. Lowes does this almost always. Stay away from here if you can, I know its the only convenient place on this side of town but still, they're bad.
Cody Lockhart (18/04/2017 01:01)
Pricing is 5-10% higher than Home Hardware or Home Depot. All lumber is very poor quality; warped, cracked, etc. Staff at every level displayed gross incompetence. Management demonstrated poor customer support/service and ignorance at every opportunity. Lack of communication between various management levels. Very, very disappointed with all my business interactions at this store. The only gentleman doing a good job was the fellow who helped me load my lumber. Will never shop there again. I am a Homeowner and a Contractor.
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